Retail & Consumer Goods

Customer Feedback for Exceptional Experiences

Empowering retail and consumer brands with dynamic feedback solutions, personalized engagement, and actionable insights to elevate every customer interaction.

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Retail customer experience dashboard
360°Coverage
Across every touchpoint
AIWorkflows
From insight to action
BehavioralEconomics
Turn insight into behavior
OnePlatform
No silos. No gaps.

Polyeda empowers retail and consumer brands to connect with their customers like never before. Our flexible feedback platform captures real-time insights across in-store, online, and mobile touchpoints, allowing you to deliver highly personalized, impactful experiences. From rapid feedback collection to collaboration across teams, Polyeda enables your brand to turn every interaction into an opportunity for growth, loyalty, and increased revenue.

Elevate Your Customer Experience, Drive Growth Across Channels

Everything you need to design, collect, and act on customer feedback -- in one platform.

Design
Tailor feedback to match real customer journeys
Distribute
Launch multichannel campaigns with a single, dynamic dashboard
Collect
Capture feedback across store, web, app, email & SMS -- in one hub
Collaborate
Align marketing, ops & service in one shared workspace
Act
Turn insights into prioritized actions with AI-powered recommendations

Omnichannel Feedback Collection

Engage customers where it matters most -- in-store, online, via email, SMS, or embedded in your app. Collect real-time feedback at every touchpoint of their journey to continuously optimize customer experiences and loyalty.

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Fully Customizable & Personalized Engagement

Customize every element -- branding, questions, languages, and customer-specific variables -- to deliver short, adaptive feedback moments that feel effortless and personal. Build loyalty through surveys that speak your customers language.

Cross-Functional Collaboration

Foster effective collaboration between management, marketing, customer service, and support teams. Share insights instantly to align strategies, boost customer satisfaction, and enhance operational efficiency.

Cross-functional team collaboration

AI-Powered Insights & Analytics

Surface what matters with dynamic dashboards, NPS tracking, CSAT analysis, and AI-powered text analysis on open-ended responses. Identify trends across segments -- store, region, product line -- and act before issues escalate.

Seamless Integration

Integrate easily with your existing platforms to enrich feedback data, personalize promotions, enhance loyalty rewards, and tailor customer communications -- both online and in-store.

Polyeda
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Dynamics 365Dynamics 365
Google SheetsGoogle Sheets
SalesforceSalesforce
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Use Cases

Built for the Full Retail Journey

Post-purchase satisfaction (CSAT, NPS)
In-store & online experience measurement
Product feedback & concept testing
Loyalty program effectiveness
Employee experience & service quality
New store / market launch research
Retail Analytics
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Joe
Customer Satisfaction
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CSAT
Concept Testing
AppealValueQualityDesignPrice
Launch Performance
Week 1Week 2Week 3Week 4

Ready to turn feedback into growth?

Let us show you how Polyeda can transform your customer experience program.

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